Article ID : 00138702 / Last Modified : 08/03/2022

YouTube™, Netflix, or another streaming app installed on my BRAVIA Boob tube doesn't piece of work.

If a streaming app installed on the TV doesn't work normally, follow these steps to troubleshoot the issue.
Check to see if the event has been resolved after completing each step.

NOTES:

  • If Feature not available or Service cannot exist accessed at this time is displayed, the service may exist temporarily down. Please wait for a while before trying to lookout once more.
  • If an error occurs but when watching specific content, try other content.
  • If the issue occur on a specific app only and the issue is not resolved later trying the steps provided, it is recommended that you contact the service provider.

Troubleshooting steps

Depending on the operating system of your Television receiver, check the advisable steps:
Annotation: For help on how to find the Television receiver operating system, refer to the How to cheque if your BRAVIA TV is an Android TV™ article.

  • Android Television set and Google TV™ models
  • Other TVs

Android TV and Google Goggle box models

  1. Perform a power reset on the TV.

  2. Set the date and time.
    NOTE: If an net connection mistake is displayed on the TV screen, modify theDate & time settings on the TV to adapt automatically. For details, refer to the "To prepare the engagement and time automatically" section in theSet the date and timearticle linked above.

  3. Perform a network diagnosis procedure to check the condition of the network.
    NOTE: If the upshot of the network diagnosis annihilation other than OK, re-configure the network settings and perform the network diagnosis over again. Refer to the TV Assistance Guide for detailed instructions on how to re-configure the network settings.

  4. Clear the cache and data of the streaming app.

  5. If the streaming app you use has an account login, sign out and then sign back in to the app.

  6. Make sure the Goggle box software has been updated to the latest version.

  7. Reset the Tv set to the original manufacturing plant settings.

    • For Google TVs: Refer to the How to perform a Power Reset or a Factory information reset on a Google Telly article.
    • For Android TVs: Refer to the How to reset the Android TV to manufacturing plant settings article.

  8. If the issue has not been resolved, contact the streaming service provider, or search other articles on the support web.

Other TVs

  1. If an error code is displayed, follow the steps in theAn error is generated when accessing or updating Internet contents article.

  2. Perform a network diagnosis procedure to check the condition of the network.
    NOTE: If the result of the network diagnosis anything other than OK, re-configure the network settings and perform the network diagnosis over again.  Refer to your Tv manuals for detailed instructions on how to re-configure the network settings.

  3. Refresh the internet content.
    NOTE: Depending on the model, at that place may be no Refresh Internet Content setting, or the setting procedure may be unlike. For details, refer to the Boob tube manual.

    1. On the remote control, press theHOME button.
    2. SelectSettings.
    3. SelectNetwork orNetwork Setup.
    4. SelectRefresh Cyberspace Content.

  4. If the streaming app you use has an business relationship login, sign out then sign back in to the app.

  5. Make sure the Television software has been updated to the latest version.

  6. Perform a power reset on the Telly.

  7. Reset the TV to the original factory settings.

  8. If the effect has not been resolved, contact the streaming service provider, or search other articles on the support web site.

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